1. Who we are
HomeCare99 is a technology platform owned and operated by Homlivia Private Limited (“Homlivia”, “HomeCare99”, “we”, “us” or “our”), a company incorporated in India. The platform helps users discover and connect with independent participating nurses, caretakers, physiotherapists and other eligible home-based service professionals.
For data-protection questions, rights requests or grievances, contact our authorised privacy and grievance contact using the details in Section 13.
2. Scope of this policy
This policy applies to personal data processed through:
- the HomeCare99 User app;
- the HC99 Merchant app for participating professionals;
- the HomeCare99 website and related support channels; and
- communications, bookings, reviews, reports and account-support interactions facilitated through the platform.
It does not govern the independent privacy practices of a service professional once information is exchanged outside the platform. Users should share only the information necessary to discuss and receive a service.
3. Personal data we collect
Data provided by users
- name, email address, mobile number and account identifiers;
- profile photo and profile information you choose to provide;
- selected address, approximate or precise location, when permission is granted;
- care preferences, searches, saved profiles, booking or connection activity;
- messages sent through in-app chat, reviews, ratings, reports and support requests; and
- information provided when requesting correction, account deletion or grievance redressal.
Additional data provided by participating professionals
- professional category, specialties, languages, experience, availability and indicative charges;
- qualifications, registrations, licences, certificates and related verification information;
- government-issued identity or verification details, which may include Aadhaar-related information when lawfully requested and voluntarily submitted;
- service location, address and profile status; and
- client connections, platform notifications and profile-management activity.
Data collected automatically
- device type, operating system, app version, IP address and technical identifiers;
- notification token, diagnostic, security, crash and performance information; and
- website logs and basic usage information needed to operate and secure the service.
We seek to collect only data reasonably necessary for the relevant purpose. Please do not upload medical records, financial information or identity documents unless a clearly identified platform feature requires them.
4. How and why we use personal data
We process personal data for lawful purposes, including to:
- create, authenticate and maintain accounts, including OTP-based verification;
- show relevant professional profiles based on selected location and filters;
- enable users and professionals to communicate and manage platform interactions;
- allow professionals to create, update and present their service profiles;
- send booking, account, safety, support and service-related notifications;
- provide support, respond to grievances and process data-rights requests;
- prevent misuse, investigate reports, maintain security and protect users;
- improve platform reliability, performance and usability; and
- comply with legal obligations, lawful requests and dispute-resolution requirements.
Where consent is the basis for processing, you may withdraw it through available device or app controls or by contacting us. Withdrawal does not affect processing already carried out lawfully and may limit features that require the relevant data.
5. App permissions and device features
- Location: used with permission to show nearby or location-relevant profiles and to support service-area information. You can control location access through device settings.
- Camera or photos: used when you choose to add a profile image or submit a document through an available feature.
- Notifications: used for account, chat, booking and service updates. These can be controlled in device settings.
Permission choices can affect the availability or accuracy of related features. HomeCare99 does not use device permissions for unrelated purposes.
7. Data retention and deletion
We retain personal data only for as long as reasonably necessary to provide the platform, support active accounts, meet the purpose communicated at collection, protect users, resolve disputes and comply with legal or recordkeeping obligations.
You may request account deletion through the in-app deletion option, where available, or by emailing contact@homecare99.com. We may verify the request before acting. Data will be erased or de-identified within a reasonable period unless retention is required or permitted by law, is necessary for fraud prevention, or is needed to establish or defend legal claims.
8. Your choices and rights
Subject to applicable law, you may have the right to:
- obtain a summary of personal data being processed and relevant processing activities;
- request correction, completion or updating of inaccurate or incomplete data;
- request erasure of data that is no longer necessary or lawfully required;
- withdraw consent where processing is based on consent;
- raise a grievance and receive an appropriate response; and
- exercise nomination rights where applicable under Indian data-protection law.
To protect your account, we may ask for reasonable verification before completing a request. If you are dissatisfied with our response, you may use remedies available under applicable law.
9. Data security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. Access is intended to be limited to people and service providers who need it for legitimate platform purposes.
No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will take steps required by applicable law, which may include mitigation and notification to affected individuals or authorities.
10. Children’s privacy
The platform is intended for adults aged 18 or above. A parent, guardian or adult family member may arrange support for another person, but a child should not create or independently operate an account. If we learn that a child’s personal data was collected without legally valid authorisation, we will take appropriate steps to delete it.
11. Third-party services and transfers
The apps and website may link to app stores, maps, communication tools or other third-party services. Their privacy practices are governed by their own notices. Some technology providers may process data outside your state or outside India, subject to applicable law and contractual or technical safeguards.
The website may use essential storage or similar technology required for security and functionality. If optional analytics, advertising or marketing technologies are introduced, appropriate notice and choices will be provided where required.
12. Changes to this policy
We may update this policy when our services, practices or legal obligations change. The revised version will be posted here with an updated date. Material changes may also be communicated through the app, email or another appropriate channel.
13. Privacy and grievance contact
Authorised Privacy & Grievance Contact
Homlivia Private Limited (HomeCare99)
Email: contact@homecare99.com
Phone: +91 98558 18181
Please use the subject line “Privacy Request” or “Grievance” and describe the account or issue sufficiently for us to locate and respond to your request. Do not send passwords, OTPs or unnecessary identity documents by email.